Refund & Cancellation Policy

Last updated: July 22, 2026

We want you paying only for value you receive. This policy explains how billing, cancellations, and invalid-lead replacements work for the AI inbound lead-generation Services provided by [LEGAL LLC NAME], LLC ("LeadsUp") at getinboundleadsup.com. All amounts are in U.S. Dollars (USD).

1. Billing

Subscriptions are billed monthly in advance through our payment processor, Stripe. Your plan renews automatically each billing cycle until you cancel.

2. Cancellation

You may cancel at any time by emailing support@getinboundleadsup.com or through your account. Cancellation stops future renewals; it takes effect at the end of your current paid billing cycle, and you keep access and lead delivery through that date. We do not charge cancellation fees and do not lock you into long-term contracts.

3. Invalid-Lead Replacement or Credit

Because leads are delivered on an ongoing basis, monthly fees are generally non-refundable once leads have been delivered. Instead, we stand behind lead quality with replacements or account credit. A lead qualifies as invalid if it is:

A disconnected, non-working, or fake phone number;
A duplicate of a lead already delivered to you in the same billing cycle;
Missing required contact fields, or containing knowingly falsified information;
Outside the target criteria agreed for your campaign.

Report invalid leads within 7 days of delivery with supporting detail. Verified invalid leads are replaced free of charge, or credited toward your next invoice if replacement isn't possible. Replacement/credit is your exclusive remedy for lead-quality issues.

4. Pro-Rated Refunds

If we fail to deliver a material portion of the leads promised in your plan during a billing cycle for reasons within our control, and we cannot make it up through replacements, you may request a pro-rated refund for the undelivered portion of that cycle. Approved pro-rated refunds are issued to your original payment method via Stripe, typically within 5–10 business days.

5. What Is Not Refundable

Leads that were valid and delivered but did not answer, respond, or convert into a sale;
Results affected by how you contacted, priced, or followed up with leads;
Charges more than one billing cycle old;
Fees where the account has violated our Terms of Service (e.g., reselling leads).

6. How to Request

Email support@getinboundleadsup.com with your account name, the leads or billing period in question, and the reason. We respond to all requests within 3 business days.

7. Contact

[LEGAL LLC NAME], LLC
[Business Street Address], [City, State ZIP], USA
Email: support@getinboundleadsup.com · Phone: [Support Phone]